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Circuit doesn't recognize my subscription
Circuit doesn't recognize my subscription

Circuit asks to start the free trial but I already have a subscription

Jack Underwood avatar
Written by Jack Underwood
Updated over a week ago

You have an active subscription and paid the subscription fee this month, However, you can't access the full version of Circuit. Circuit asks you to start another free trial.

iOS (iPhone or iPad):

  • Restore your purchase to solve the issue:

In Circuit, click the ☰ Menu on the left and go to 'settings'. Now choose 'restore purchase' and log in with your Apple ID.

If you cannot click the menu, tap 'View subscription options', scroll all the way down and tap “Restore your purchase”.

Android:

  • Delete the app and reinstall to resolve the issue.

  • When downloading the app, make sure you use the same Google Play account you originally used to subscribe to Circuit . To change accounts on the google play store, follow these instructions.

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