Dispatchers can track the live location and route progress of every driver.
The live location of drivers updates every 15 seconds when they are using the mobile app or have it running in the background.
How to track drivers
To see your drivers go to Today's Overview and click > View map
This will show a map with all the routes that have been sent to drivers that day
Each driver's route is a different color
Each driver's live location is marked as a dot on the map
As stops are completed, the route will change from bold to a muted color to show the route progress
Click on a specific route for detailed progress information
Click the eye icon next to a group of routes, and they will be hidden from the map for a clearer view. Click the eye icon again when you want to make them visible
Click on a live route on the map and it will hide all other routes
How to understand map icons
Routes have map icons in order to quickly and easily show the status of a stop.
These stop icons are used to show the following stop information.
How to toggle between detailed and simplified stop icons
If you have many routes and stops in the same area, the overview map can become hard to read. To simplify your overview map, you can change the style of stop icons from detailed to simplified.
Go to the overview map
Click the stop icon button in the top right corner of the map
Toggle between detailed and simplified stop icon styles
Simplified stop icons reduce each stop icon to a small square
How to use geotags
Geotags record where a driver was when they marked a stop as completed.
Geotags are recorded using GPS on a driver's mobile device.
Example: The image below shows that the driver was 75km away from the stop when they marked it as delivered.
To see geotag information:
Click on a stop
Click on the distance text under the delivery status
Geotag data will show:
The latitude and longitude coordinates of the driver
The driver
The proof of delivery method used
A timestamp
An estimated address
How to use dynamic stop status icons
Dispatchers can track the status of stops on a live route.
Seeing in real-time whether a stop is going to be early or late allows for live changes to be made, which can increase the chances of successful delivery.
Click on a live route to see a list of all the stops on that route
Next to each stop is a dynamic stop status icon
Dynamic stop status icons are live indicators of a stop’s delivery progress:
Orange dot = The stop is at risk of being early or late
Green tick = The stop was completed on time
Orange tick = The stop was completed early or late
Red cross = The stop was not completed
If you hover over a dynamic stop status icon, it will display detailed information about:
Delivery status
Arrival time
Customer's ETA
How to select a map or satellite route view
Dispatchers can view routes on a standard map or detailed satellite view
Select a route
In the top right-hand corner of the screen, select the Map or Satellite icon
Map provides a standard simplified road map view
Satellite provides a photographic bird's eye view
Toggle between the two options to change the view type
Map View
Satellite View
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