If you want to give your customers the option to contact you directly for help with their delivery, you can add customer service contact details to your account.
These details will then be visible by clicking the tracking link included in customer notifications.
How to add contact details
Go to Settings > Workspace > General
Add a phone number or email to > Contact information
These details will be publicly visible to your customers via the tracking link they receive in their SMS/email customer notifications
Contact details visible to customers
SMS/email customer notifications contain a tracking link
Clicking this tracking link takes the customer to a delivery tracking page
On this page, under the words Need help? customers can see the phone number/email provided as Team contact information and a range of other useful information about their delivery.
Read next...
Click here to find out how to set up customer notifications.
Got a question?
Contact your account manager, start a live chat, or email [email protected]