Skip to main content

How to select your route, navigation, general, and subscription settings

Customise your app settings

Chloe Ammonds-Nutt avatar
Written by Chloe Ammonds-Nutt
Updated today

How to customize your preferences:

  • Tap the main menu

  • At the top of the app screen, tap the settings icon

  • Here you can set custom route, navigation, general and subscription preferences


Route Preferences

How to set an average time at stops

The default 'average time at stop' is set at 1 minute.

Set a custom 'average time at stop' for more accurate route timings

  • Tap > Average time at stop

  • Enter the time in minutes/seconds

  • Tap > Done

How to specify a side of the road for stops

You can set a custom 'stop side' based on which side the doors are on your delivery vehicle. This means all your stops will be on that side of the road, and you won't need to cross busy roads.

The default setting is 'either side of the vehicle' as this produces the fastest routes.

  • Tap > Stop side

  • Select Yes if you can deliver to stops on either side of the vehicle

  • Select 'No only right side' or 'No only left side' if you want to set a custom stop side

How to use Stop IDs

Every stop you add to your route will be assigned a unique Stop ID.

You can choose in your app settings how you want the Stop ID feature to work.

  • Go to Settings > Stop ID

Select your Stop ID format:

  • Select Modern to use alphanumeric Stop IDs eg A1 A2 A3 A4 A5

  • Select Legacy to use numeric Stop IDs eg 1 2 3 4 5

Select when to assign Stop IDs:

  • After optimizing your route

  • As stops are added

How to use Stop ID to find items in your vehicle:

  • Once you tap > Confirm on a route your Stop IDs will be fixed

  • Write the Stop ID generated on the package

  • When you arrive at that stop, the Stop ID will appear in the stop details

  • Look for the package with that Stop ID written on it in your vehicle


Navigation Preferences

How to select a navigation app

Various navigation apps are compatible with Circuit, so you can use the one you prefer.

If you have a paid subscription to Circuit Route Planner, you can select Circuit Internal Navigation for the fastest routes.

  • Tap > Navigation app

  • Select the navigation app you wish to use

How to select your navigation settings

  • On a route tap > Navigate

  • Tap the settings cog icon that appears on the screen

You can select navigation settings for:

  • Sound on, off, or alerts only

  • Display your estimated finishing time or the time remaining

  • Turn automatic navigation starting after each delivery on/off

How to see disruption alerts for live traffic, incidents, and speed cameras

This Beta feature is currently only available on iOS and is turned off by default.

  • On a route tap > Navigate

  • Tap the settings cog icon that appears on the screen

  • Turn Disruption alerts on

You will now be able to see live disruption alerts on your route, added by Drivers using Google Maps and Waze.

How to submit a disruption alert

You can also submit your own disruption alerts to help other drivers.

Tap the yellow triangle icon at the bottom of the screen and select the type of disruption you would like to report:

  • Crash

  • Congestion

  • Police

  • Speed camera

  • Roadworks

  • Lane closure

  • Stalled vehicle

  • Object on road

How to avoid toll roads

If you have a paid subscription to Circuit Route Planner, you can specify settings to avoid toll roads on your route.

  • Tap > Avoid tolls

  • Routes and navigation directions will avoid tolls if this setting is turned on

How to turn navigation mode bubble on/off

If you have the free version of Circuit Route Planner, you will not be able to use Circuit's Internal Navigation so in order to avoid switching between Circuit and your navigation app, instead, you can use:

On Android the navigation bubble

  • Tap > Navigation mode bubble to on

On iOS the dynamic Island

  • Open your iOS device settings to enable Live Activities

  • Go to Settings > Face ID & Passcode and enter your passcode

  • Set Live Activities to > On

  • Open Circuit Route Planner and start a route

  • Then minimize the app to go from full screen to dynamic island view

With these features enabled, Circuit Route Planner appears in the navigation bubble/dynamic island, and your chosen navigation app appears on your phone screen.


General preferences

How to set a distance unit

Select the distance unit you wish to use.

  • Tap > Distance unit

  • Select Miles or Kilometers

How to set a vehicle type

Choose your vehicle type to help Circuit plan routes that will work for you.

  • Tap > Vehicle type

  • Select from Bicycle, Scooter, Car, Small Truck, Large Truck

How to set a theme type

You can choose from light or dark mode to suit your visibility needs and driving conditions.

  • Tap > Theme

  • Select Light, Dark or Follow system

If you select Follow system Circuit will automatically switch between light and dark mode, following your phone screen as it adapts to different light conditions.


Subscription

How to reset a forgotten password

If you have forgotten your password follow these steps:

  • Attempt to login using your email

  • Enter your email

  • Tap > Forgot password and follow the instructions

How to cancel your subscription

You can cancel your subscription at any time. After cancelling, you'll have access to the app for the rest of your billing period, but you won't be billed again.

  • Tap > Cancel subscription

  • Confirm that you wish to unsubscribe

Version

The version of the app you are using is shown here.

Make sure you are using the latest version with all new features by turning on automatic updates.

How to log out

  • Tap > to log out of the app


Got a question?

Start a live chat, or email [email protected]

Did this answer your question?