How to customize your preferences:
Tap the main menu
At the top of the app screen, tap the settings icon
Here you can set custom route, navigation, general and subscription preferences
Route Preferences
How to set an average time at stops
The default 'average time at stop' is set at 1 minute.
Set a custom 'average time at stop' for more accurate route timings
Tap > Average time at stop
Enter the time in minutes/seconds
Tap > Done
How to specify a side of the road for stops
You can set a custom 'stop side' based on which side the doors are on your delivery vehicle. This means all your stops will be on that side of the road, and you won't need to cross busy roads.
The default setting is 'either side of the vehicle' as this produces the fastest routes.
Tap > Stop side
Select Yes if you can deliver to stops on either side of the vehicle
Select 'No only right side' or 'No only left side' if you want to set a custom stop side
How to use Stop IDs
Every stop you add to your route will be assigned a unique Stop ID.
You can choose in your app settings how you want the Stop ID feature to work.
Go to Settings > Stop ID
Select your Stop ID format:
Select Modern to use alphanumeric Stop IDs eg A1 A2 A3 A4 A5
Select Legacy to use numeric Stop IDs eg 1 2 3 4 5
Select when to assign Stop IDs:
After optimizing your route
As stops are added
How to use Stop ID to find items in your vehicle:
Once you tap > Confirm on a route your Stop IDs will be fixed
Write the Stop ID generated on the package
When you arrive at that stop, the Stop ID will appear in the stop details
Look for the package with that Stop ID written on it in your vehicle
Navigation Preferences
How to select a navigation app
Various navigation apps are compatible with Circuit, so you can use the one you prefer.
If you have a paid subscription to Circuit Route Planner, you can select Circuit Internal Navigation for the fastest routes.
Tap > Navigation app
Select the navigation app you wish to use
How to select your navigation settings
On a route tap > Navigate
Tap the settings cog icon that appears on the screen
You can select navigation settings for:
Sound on, off, or alerts only
Display your estimated finishing time or the time remaining
Turn automatic navigation starting after each delivery on/off
How to see disruption alerts for live traffic, incidents, and speed cameras
This Beta feature is currently only available on iOS and is turned off by default.
On a route tap > Navigate
Tap the settings cog icon that appears on the screen
Turn Disruption alerts on
You will now be able to see live disruption alerts on your route, added by Drivers using Google Maps and Waze.
How to submit a disruption alert
You can also submit your own disruption alerts to help other drivers.
Tap the yellow triangle icon at the bottom of the screen and select the type of disruption you would like to report:
Crash
Congestion
Police
Speed camera
Roadworks
Lane closure
Stalled vehicle
Object on road
How to avoid toll roads
If you have a paid subscription to Circuit Route Planner, you can specify settings to avoid toll roads on your route.
Tap > Avoid tolls
Routes and navigation directions will avoid tolls if this setting is turned on
How to turn navigation mode bubble on/off
If you have the free version of Circuit Route Planner, you will not be able to use Circuit's Internal Navigation so in order to avoid switching between Circuit and your navigation app, instead, you can use:
On Android the navigation bubble
Tap > Navigation mode bubble to on
On iOS the dynamic Island
Open your iOS device settings to enable Live Activities
Go to Settings > Face ID & Passcode and enter your passcode
Set Live Activities to > On
Open Circuit Route Planner and start a route
Then minimize the app to go from full screen to dynamic island view
With these features enabled, Circuit Route Planner appears in the navigation bubble/dynamic island, and your chosen navigation app appears on your phone screen.
General preferences
How to set a distance unit
Select the distance unit you wish to use.
Tap > Distance unit
Select Miles or Kilometers
How to set a vehicle type
Choose your vehicle type to help Circuit plan routes that will work for you.
Tap > Vehicle type
Select from Bicycle, Scooter, Car, Small Truck, Large Truck
How to set a theme type
You can choose from light or dark mode to suit your visibility needs and driving conditions.
Tap > Theme
Select Light, Dark or Follow system
If you select Follow system Circuit will automatically switch between light and dark mode, following your phone screen as it adapts to different light conditions.
Subscription
How to reset a forgotten password
If you have forgotten your password follow these steps:
Attempt to login using your email
Enter your email
Tap > Forgot password and follow the instructions
How to cancel your subscription
You can cancel your subscription at any time. After cancelling, you'll have access to the app for the rest of your billing period, but you won't be billed again.
Tap > Cancel subscription
Confirm that you wish to unsubscribe
Version
The version of the app you are using is shown here.
Make sure you are using the latest version with all new features by turning on automatic updates.
How to log out
Tap > to log out of the app
Got a question?
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