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How to monitor usage, manage your invoices and billing information
How to monitor usage, manage your invoices and billing information

Monitor your costs, update payment details and access invoice history

Chloe Ammonds-Nutt avatar
Written by Chloe Ammonds-Nutt
Updated over 2 months ago

How to edit your billing information, monitor usage, and see invoice history

Go to Settings > Workspace > Billing

The Billing page displays:

  • Which plan you are subscribed to

  • How many completed stops you have used

  • Your monthly spend

  • What payment method is on your account

  • Your billing information

  • Your invoice history


How to monitor usage

Go to Settings > Workspace > Billing

At the top of this page, you will see:

  • A running total of completed stops for the month

  • Your plan type, and monthly renewal date

  • Your plan's monthly base price

  • The cost per stop for any extra stops

  • The cost for any SMS customer notifications sent

  • A running total of your monthly spend


How does billing work?

Each plan includes a number of monthly stops, which are renewed on the 1st day of your next monthly subscription cycle. Additional stops used outside of your plan allowance are charged per stop.

Using additional stops does not require any action from your end. Circuit for Teams automatically tracks your usage and will bill you accordingly.

A monthly bill will be sent to you automatically.

The total cost of your bill will include:

  • The base cost of the plan you are subscribed to

  • The cost of any additional stops charged at a price-per-stop rate

  • The cost for any SMS notifications sent - See Twilio SMS pricing here

Example billing cycle

Month 1 - Plan base price

Month 2 - Plan base price + the cost of any additional stops used in Month 1

Month 3 - Plan base price + the cost of any additional stops used in Month 2

To see all pricing and plan information click here.


SMS Customer Notifications

SMS Customer Notifications are charged according to our messaging partner Twilio.


How to update your payment method

  • Go to Settings > Workspace > Billing

  • Under the Payment Method section, you will see your current payment info

  • Click > Add new payment method to add details of a new default payment method

  • Delete any old/expired payment methods

How to update your billing information

  • Go to Settings > Workspace > Billing

  • Under the Billing Information section, click to edit it

  • Update your billing information

How to download an invoice

  • Go to Settings > Workspace > Billing

  • Under the Invoice History section, you will see all your monthly invoices

  • Click on an invoice to view or download it


If you have any queries with your billing, please contact [email protected].

Read next...

Click here to find out how to upgrade, downgrade or cancel your subscription.


Got a question?

Contact your account manager, start a live chat, or email [email protected]

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