How to view all delivery analytics
Delivery analytics is available to all plans but access to historical data is limited depending on your plan type
Pro plan = access to all-time data
Standard plan = access to 1 year of historical data
Essentials plan = access to 90 days of historical data
Starter plan = access to 14 days of historical data
Go to > Overview page > Analytics
How to monitor individual driver data and analytics
You can see a snapshot of driver performance when you view each driver's profile
Go to > Overview page > Drivers
Click on an individual driver
Here you'll see a snapshot of that driver's performance from the last 7 days which includes:
Total number of attempted deliveries
Delivery success rate %
Average lateness
A list of and links to their most recent routes
You can also edit driver details on this page. Click here to learn how to make changes to individual driver settings.
How to export monthly data reports
Click the Export data button at the top of the screen
Choose between exporting simple or detailed data
Select the month you want to download a report for
A simple data export includes:
Route date
Driver
Assigned stops
Number of attempted stops
Number of successful stops
Number of failed stops
Total distance covered
Total time spent
A detailed data export includes:
Route
Stop number
Address
Notes
Size
Package count
Order count
Products
Seller order ID
Seller name
Seller website
External ID
Driver
Recipient name
Recipient phone
Recipient email
Stop state
Stop state description
Signee name
Photo URL
Signature URL
Location attempted latitude
Location attempted longitude
Date attempted
Time attempted
ETA
Driver notes
Distance
Time
Tracking code
Tracking URL
How to run delivery analytics reports
Monitor performance and improve results by running reports for:
Attempted volume - Total number of attempted stops for the selected time period
All time total
Daily average
Average per driver
Stop type - Volume and ratio of delivery/pickup stop types
Successful attempts - Volume of successful attempts for the selected time period
All time total
Daily average
Average per driver
Success rate - Percentage of attempted stops completed successfully
Failed attempts - Volume of failed attempts for the selected time period
All time total
Daily average
Average per driver
Failure rate - Percentage of attempted stops that have failed
Percentage of late stops - Percentage of stops that are delivered later than their ETA
Average lateness - Average time delay for late stops
Failed delivery reasons - Breakdown of the reasons for late deliveries reported by drivers
Cost per delivery over time - The calculated average cost of each delivery over time.
The default value for cost per delivery over time is set at $10/hr + $0.4/mile.
To set different values for this calculation go to > Settings > Team settings and set your own custom cost figures.
Route duration compared to estimate - The average duration of all completed routes compared to the estimated duration
All reports can be filtered by:
Team
Individual driver
Day
Week
Month
Quarter
Year
Last 7 days/4 weeks/3 months/ 12 months
All time
Custom time period
Delivery Analytics Reports View
Upgrade to the Circuit for Teams Pro plan to gain access to all historical data.
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