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How to view delivery analytics

View and export delivery data for all routes and drivers

Chloe Ammonds-Nutt avatar
Written by Chloe Ammonds-Nutt
Updated over 2 months ago

How to view all delivery analytics

Delivery analytics is available to all plans but access to historical data is limited depending on your plan type

  • Pro plan = access to all-time data

  • Standard plan = access to 1 year of historical data

  • Essentials plan = access to 90 days of historical data

  • Starter plan = access to 14 days of historical data

Go to > Overview page > Analytics


How to monitor individual driver data and analytics

You can see a snapshot of driver performance when you view each driver's profile

  • Go to > Overview page > Drivers

  • Click on an individual driver

Here you'll see a snapshot of that driver's performance from the last 7 days which includes:

  • Total number of attempted deliveries

  • Delivery success rate %

  • Average lateness

  • A list of and links to their most recent routes

You can also edit driver details on this page. Click here to learn how to make changes to individual driver settings.


How to export monthly data reports

  • Click the Export data button at the top of the screen

  • Choose between exporting simple or detailed data

  • Select the month you want to download a report for

  • A simple data export includes:

    • Route date

    • Driver

    • Assigned stops

    • Number of attempted stops

    • Number of successful stops

    • Number of failed stops

    • Total distance covered

    • Total time spent

  • A detailed data export includes:

    • Route

    • Stop number

    • Address

    • Notes

    • Size

    • Package count

    • Order count

    • Products

    • Seller order ID

    • Seller name

    • Seller website

    • External ID

    • Driver

    • Recipient name

    • Recipient phone

    • Recipient email

    • Stop state

    • Stop state description

    • Signee name

    • Photo URL

    • Signature URL

    • Location attempted latitude

    • Location attempted longitude

    • Date attempted

    • Time attempted

    • ETA

    • Driver notes

    • Distance

    • Time

    • Tracking code

    • Tracking URL


How to run delivery analytics reports

Monitor performance and improve results by running reports for:

Attempted volume - Total number of attempted stops for the selected time period

  • All time total

  • Daily average

  • Average per driver

Stop type - Volume and ratio of delivery/pickup stop types

Successful attempts - Volume of successful attempts for the selected time period

  • All time total

  • Daily average

  • Average per driver

Success rate - Percentage of attempted stops completed successfully

Failed attempts - Volume of failed attempts for the selected time period

  • All time total

  • Daily average

  • Average per driver

Failure rate - Percentage of attempted stops that have failed

Percentage of late stops - Percentage of stops that are delivered later than their ETA

Average lateness - Average time delay for late stops

Failed delivery reasons - Breakdown of the reasons for late deliveries reported by drivers

Cost per delivery over time - The calculated average cost of each delivery over time.

The default value for cost per delivery over time is set at $10/hr + $0.4/mile.

To set different values for this calculation go to > Settings > Team settings and set your own custom cost figures.

Route duration compared to estimate - The average duration of all completed routes compared to the estimated duration

All reports can be filtered by:

  • Team

  • Individual driver

  • Day

  • Week

  • Month

  • Quarter

  • Year

  • Last 7 days/4 weeks/3 months/ 12 months

  • All time

  • Custom time period

Delivery Analytics Reports View

Upgrade to the Circuit for Teams Pro plan to gain access to all historical data.

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Got a question?

Contact your account manager, start a live chat, or email [email protected]

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