Click here for a detailed guide on how to create a route.
Once you have created a route, if you need to, you can make manual changes to the details of an individual stop or a group of stops.
How to make changes to a group of stops
This is a quick and easy way to apply the same change to a group of stops.
Click on the route
Top right on the map click the dotted square 'select area' icon
A hexagonal grid pattern will be overlaid on the map view
Click to select the hexagon sections which contain the stops you want to batch-edit
Using the toolbar at the bottom of the map edit your group of stops
You can make the following changes to batch-edit your group of stops:
Manual ordering - order stops before/directly before/directly after/after other stops
Stop order - first/auto/last
Stop type - pickup/delivery
Proof of delivery - required/not required
Set an arrival time window
Specify an allowed driver
Delete stops
Move stops from one route to another
Once you have made the changes you want to apply to all your selected stops:
Click > Apply changes
Preview your changes
Choose to save or discard your changes
Click here to read our detailed guide on how to move stops to another route.
How to manually order stops on a route
Click on the route you want to edit
Top right on the map click the dotted square 'select area' icon
A hexagonal grid pattern will be overlaid on the map view
Click to select the hexagon sections which contain the stops you want to order
Using the toolbar at the bottom of the map click > Edit > Manual ordering
The Manual ordering pop-up will appear click > + Set stop order
The selected stops can be edited if you click the drop-down menu
If you're happy with your selected stops click > Select order
Choose to place these stops before/directly before/directly after/after other stops
When you have set the order, next click > Select stop
From the drop-down menu select the stop you want this order to relate to
When you have completed the manual ordering click > Finish
You can now preview and save the changes you have made to the route's stop order
When a stop has been reordered, it will appear in the route list with a link icon next to it.
You can set or change the order of an individual stop on a route by:
Clicking on the stop you want to edit
Go to > Manual ordering
Edit or remove manual ordering settings, and save your changes
How to make changes to individual stops
Click on the route
Click the stop you want to edit
You can then edit all the information associated with that stop.
How to color code a stop
If drivers have certain stops that they want to highlight on their routes, when they create a route in the driver app, they can give them a different color to make them stand out.
Tap on a stop to edit it
Tap the default blue color icon in the top left
Choose a different color for that stop
Color-coded stops will show as the chosen color on the map, and the progress bar
How to change the address, duplicate or delete a stop
Click the three icons under the stop address to:
Edit the address of that stop
Duplicate and add a copy of that stop to the route
Delete that stop
How to add notes about a stop for the driver
Click the stop you want to edit
Click inside the Notes box
Add any information that could help the driver with that stop
On arrival at a stop, any notes will be displayed to the driver, so adding notes can help them successfully complete a delivery.
How to select single/multiple stops to be attempted first/last
Dispatchers can choose single or multiple stops to be attempted first or last on a route.
The route can be planned this way if priority stops need to be made at the start of the route, or if certain stops need to be left until the end.
Click on the stop you want to make First/Last
Under Stop Setup, you will see the options First, Auto, or Last
If you select First, that stop will be attempted at the start of the route
If you select Last, that stop will be attempted at the end of the route
There is no min/max number of stops that can be marked as First/Last
If you don't select First/Last that stop by default will remain marked as Auto
Auto stops are fitted into the route in the most efficient order during optimization
Once you have finished making your changes, preview and save them before sending the route to a driver
Example: First/Last Stops Route Order
Stops A B C D E F G are uploaded to create a route
Stops A and D are marked as First
Stops B C and F are marked as Last
Stops E and G are marked as Auto by default
The route is optimized and creates this stop order > A D E G B C F
How to mark a stop as a pickup or delivery
Click on the stop you want to mark as a Delivery or Pickup
Under Stop Setup, you will see the options Delivery or Pickup
Select the option you need for that stop
This change will be saved automatically
Marking a stop as a Delivery or Pickup will automatically send the corresponding Customer Notifications. Click here to read a detailed guide on how to set up customer notifications.
How to mark a stop as requiring/not requiring proof of delivery
The ability to collect proof of delivery is only available on certain plans.
Click here to read our detailed guide on how to collect and manage proof of delivery.
If proof of delivery is included in your plan, you can choose to turn this feature on or off for specific stops.
Click on the stop you want to edit
Under Stop Setup, you will see the proof of delivery options Required or Not required
Select the option you need for that stop
This change will be saved automatically
How to allow certain drivers to make specific stops
By default, all drivers are allowed to have any stop assigned to them, but you can also choose to allow only certain drivers to carry out specific stops.
Click on the stop you want to edit
Under Stop Setup, you will see > Allowed drivers
Select the driver(s) you want to allow to make this stop
Preview and save your changes
The stop will now only be added to the route of a permitted driver
How to set time windows for stops
If you set an earliest and latest arrival time for a stop, this information will be used when optimizing a route to place stops at the right time.
Click on the stop you want to edit
Under Stop Setup, you will see > Arrive between now and anytime
Add the times you want in each box using 24hr clock format
This change will be saved automatically
How to change recipient or order information
You can add or edit information about the delivery recipient and the order.
Click on the stop you want to edit > under Recipient information you can edit the:
Recipient name
Phone number
Email address
Click on the stop you want to edit > under Order information you can edit the:
Package count
Products
External ID
Seller name
Seller website
Seller order ID
This change will be saved automatically.
Read next...
Find out what data is used to create a route and why with this handy guide and glossary click here.
Click here to learn about how to copy stops to another route.
Got a question?
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