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How to create a route

Create, optimize, edit and manage routes

Chloe Ammonds-Nutt avatar
Written by Chloe Ammonds-Nutt
Updated this week

There are two ways routes can be created:

  1. Dispatchers can create routes and send them to drivers

  2. Drivers can create routes that are then visible on the dispatcher dashboard

Read the guide below for a detailed explanation of both methods.


How to create a route on the dispatcher dashboard

Step 1. Create a route

To create a new route go to > Routes

Click > Create new route from spreadsheet or manually

OR

You can also create a route if you go to > Stops

Select the unassigned stops you want to add to a new route
Click > Assign to route > then on the pop-up select > Create new route

Using either of those methods, once you have clicked > Create new route, a pop-up will appear and give you the option to:

  • Select a date for the route

  • Name your route

  • Assign a depot to the route

  • Select the optimization preferences for the route

When you have done that click > Create route.


Step 2. Add a driver to a route

Next, you will need to assign a driver to the route:

  • Click > Add drivers and select a driver

  • Their individual driver settings will appear

  • Check that their individual driver settings are suitable for the route

  • If you need to change their start/end location, working hours, maximum number of stops, or speed to suit the route, you can

  • These changes will automatically be saved and will ONLY apply to this route

  • When you are happy with your driver selection click > Done

Click here to read more about individual driver settings.


Step 3. Add stops to a route

You can choose to add stops to your route by:

  • Importing stops from a spreadsheet

  • Importing stops from your Shopify store

  • Manually adding stops to a route

  • Moving stops from a past route and adding them to a new route

  • Adding unassigned stops from the Stops list to a route

How to manually add stops

  • Click > Add stops manually

  • Type the address of the stop you want to add into the search bar

  • Select the correct address from the results list

    OR

  • Right-click on the map where you want a stop to be added

  • Click to confirm you want to add a stop at that location

Repeat these processes to add more stops to the route, and when you have added all your stops click > Done.

How to import stops using a spreadsheet

How to import stops from Shopify

How to move stops from a past route

  • Click > Move stops from past route

  • Select the routes you want to move stops from and to

  • Select the stops you want to move across

  • Click > Move stops

How to add unassigned stops to a route

  • Go to > Stops

  • Click > Add or import stops

  • Select the method you want to use to add/import stops

  • All stops added will be visible in the Stops list

  • Select the stops from the list that you want to add to a route

  • Click > Assign to route or create a new route to add the stops to

How to create a saved route to use as a template

If you need the same route on a regular basis, you can create a saved route.

Use your saved route as a template, and duplicate and edit that route for future use.

  • In the top right of the screen click the bookmark icon

  • This will take you to > Saved routes

  • Create your route and it will be stored in your saved routes

  • Return to your saved routes and duplicate and edit the one you want to use


Step 4. Edit your route optimization preferences and route properties

With a driver and stops added to your route, you may want to edit your default route optimization and route properties for your new route.

Under the route date toggle to > Settings

  • To edit your route optimization preferences

  • Click > the pencil icon to select the optimization preference you would like to use for this route

  • Click > Save and the changes will be saved and only applied to that route

  • To edit your route properties, click > Set route overrides

  • Edit the route start/end location, start/end time, maximum number of stops, driving speed and delivery speed

  • These changes will be automatically saved and will only apply to this route


Step 5. Optimize your route or choose to manually order stops

Once you have added a driver and stops to your route click > Create driver routes.

All the stops on your route will be ordered automatically, and the optimum route created.

If you would like to manually order stops on your route you can do this. Click here for a detailed guide on how to manually order and make changes to stops.


Step 6. Send a route to a driver

Once you are happy with your optimized route and ready to send it to a driver click > Send route to driver.

Whilst the route is being sent to the driver, there will be a 4-second window during which you can click > Undo to stop the route being sent.

When a route is successfully sent your driver will automatically receive an email or text message to notify them that they have been assigned to a new delivery route.


How to make changes to a live route

Once a driver has started a route, you can still make changes to that route.

This is useful if you need to deal with last-minute issues or customer requests, as you can edit a live route, and automatically notify your driver of the changes in real-time.


Route management

Clicking on the three vertical dots next to a route will allow you to manage that route.

  • Click > Manage to rename or move the route to a different day or depot

  • Click > Duplicate to create a complete duplicate copy of the route

  • Click > Import from Shopify to import orders to the route from your Shopify store

  • Click > Move stops to move stops from one route to another

  • Click > Delete to delete the route and all its data


Route History

All routes are automatically saved and can be found on the calendar.

Dates that have routes on them will appear in a darker color on the calendar.

Click on the date > select a previous route > View the complete route history


How drivers can create a route on the driver app

It is possible for drivers to create delivery routes using the driver app.

Step 1. Create a route

  • Login to the Circuit for Teams driver app

  • Click > Create route

  • Select a name and date for the route

Step 2. Add stops

  • Tap the search bar to add stops to your route

  • Tap the microphone icon to add stops to a route using voice commands

  • Tap the camera/viewfinder icon to scan printed addresses or barcode and add them as stops

  • (Android only) Tap the vertical three dots and select import spreadsheet to add stops using a spreadsheet

How to easily find packages in your vehicle when you arrive at a stop

How to use stop ID numbers

When a stop is added it is automatically given a unique stop ID number.

Once you tap > Confirm on a route this identifier will never change, even if the stop is moved to a different place on the route or edited.

You can choose between 2 styles of stop ID:

  • Modern uses alphanumeric stop IDs eg A1 A2 A3 A4

  • Legacy uses numeric stop IDs eg 1 2 3 4

You can also choose at what point stop IDs are added

  • After optimizing the route

  • As stops are added

You can change these settings in your app > Click here to read more about Settings.

This can be useful for finding parcels in your vehicle:

  • Write the stop ID on the package

  • When you arrive at that address the stop ID is shown

  • Look for the package with that stop ID written on it in your vehicle

How to use package finder to load your vehicle

You can add information about where each parcel is in your vehicle to make it easier to find at the delivery address.

  • Tap > Load vehicle

  • Select your deliveries

  • Select a place in the vehicle for these deliveries

  • Tap > Front/Middle/Back, Left/Right, Floor/Shelf

  • Tap > Set place

  • On a stop you will now be able to see the package location eg BLS = Back, Left, Shelf

How drivers can add a stop and take a photo of the package

When adding a stop address, you can also take a photo of the package to help find it in the delivery vehicle when you arrive at the stop.

  • Go to add a stop > Select 'add stop and take photo'

  • Add the stop address

  • Once the stop address is added the camera will automatically go to photo mode

  • Take a photo of the package

  • This photo is added to the stop details

  • Tap the camera icon on the stop details to display the photo and find the package in the delivery vehicle

  • You can also add a photo of a package when editing an existing stop


Step 3. Optimize route

When all the stops have been added, click optimize route to create a route

You can choose to refine your optimized route in two ways:

Reverse your route

  • Tap Refine and then > Reverse route

  • This will reverse the order of stops and direction of your route

Manually order your route

  • Tap Refine and then > Manually order route

  • On the map draw a circle around the group of stops you wish to arrive at first

  • Next, draw a circle around the group of stops you wish to arrive at second

  • Draw as many groups of stops as you like in the order you want to attempt them

  • Any ungrouped stops will automatically be added to the route between groups and in the most appropriate position

  • When you are happy with your groups tap > Reoptimize route

  • Tap Confirm route to start your route

  • Tap Continue editing if you want to make changes

Step 4. Start route

Start your route and navigate from stop to stop

  • To begin your route tap > Start

  • Your first stop will be highlighted

  • Click > Navigate to begin route navigation

  • Circuit internal navigation is the default option but you can change this in > Settings

  • When you arrive at a stop mark the stop as Delivered/Failed

  • Repeat this process for each stop until you complete your route


How Drivers can use Android Auto or CarPlay

The Circuit for Teams driver app is available on Android Auto and CarPlay, which allows Drivers to use Circuit on their vehicle's infotainment display.

How to use Android Auto or CarPlay

  • In your phone settings, make sure that you have Circuit selected as an app that will be available to you on your Android Auto or CarPlay

  • On your phone, go to a route and optimize it

  • Connect your phone to your vehicle’s infotainment display

  • The first time you start navigation on your infotainment display, you may need to accept Google's T&Cs and allow necessary permissions on your phone

Your phone will project a simplified version of Circuit onto your vehicle’s infotainment display.

You can now use your car's infotainment display to:

  • Tap navigate for turn-by-turn navigation

  • Tap to mark stops as failed or delivered

  • Tap to change map view modes and sound settings

  • Tap to finish your route

When proof of delivery is required for a stop, a message on the infotainment display prompts Drivers to use their phones as usual to collect the required POD.


How Drivers can select navigation settings

  • On a route tap > Navigate

  • Tap the settings cog icon that appears on the screen

Drivers can select navigation settings for:

  • Sound on, off, or alerts only

  • Display the estimated finishing time or the time remaining

  • Turn automatic navigation starting after each delivery on/off

How to see disruption alerts for live traffic, incidents, and speed cameras

This Beta feature is currently only available on iOS and is turned off by default.

  • On a route tap > Navigate

  • Tap the settings cog icon that appears on the screen

  • Turn Disruption alerts on

Drivers will now be able to see live disruption alerts on their route, which have been added by Drivers using Google Maps and Waze.

How to submit a disruption alert

Drivers can also submit their own disruption alerts to help other drivers.

Tap the yellow triangle icon at the bottom of the screen and select the type of disruption to report:

  • Crash

  • Congestion

  • Police

  • Speed camera

  • Roadworks

  • Lane closure

  • Stalled vehicle

  • Object on road


Read next...

Click here to find out how to make changes to an optimized route, or click here to read more about how to manually order stops on a route.


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