How to import stops
When you log in, you will automatically land on the Stops list view. Here, you can bulk upload, edit, and move stops.
A stop can be uploaded directly to the Stops list or moved from a route it was previously assigned to back to the Stops list.
You can upload stops by:
Importing them in a spreadsheet
Importing them from your Shopify store
Moving them from a previous route to the Stops list
Adding them manually
Importing them via integration with Circuit's API
Your Clients can import unassigned stops via the Client Portal
Once you have imported your stops, they will appear as a list that displays information on the stop address, assigned depot, how it was added, the date when it was added, and more.
How to make changes to unassigned stops
To make changes to an unassigned stop, you can:
Click on an individual stop, and the stop details will appear.
Edit any of the stop details and your changes will be automatically saved
OR
Select multiple stops from the list and the bulk edit bar will appear.
Click edit to make and apply a change to all the stops you have selected
How to filter, search, and sort the Stops list
At the top of the Stops page, select the status of stops you want to see in the list.
You can select all/any of the following stop statuses:
All stops
Unassigned
Scheduled
In progress
Completed
Failed
Unattempted
At the top of the Stops list click > Add Filter
You can filter the stops list by:
Status - unassigned/scheduled/in progress/completed/failed/unattempted
Type - pickup or delivery
Place in route - Start, Anywhere, End
Driver
Added from - The method used to add the stop to the list eg spreadsheet
To search the stops list enter information about the stop you want to find into the search box at the top of the page.
To specify a date range click the date range drop down in the top right of the list and select a date range or create a custom date range
To sort the stops list, click the sort icon at the top right of the list.
You can sort the stops list by time or alphabetically using :
Address
Recipient
Creation time
Earliest first
Latest first
How to move stops between routes
How drivers can move unassigned stops from the stops list onto a route by scanning the package's barcode label
Unassigned stops with a Barcode ID can be automatically moved from the stops list to a route created by a Driver.
The Dispatcher uploads stop data containing Barcode IDs via spreadsheet or via an API integration
The Barcode ID label is attached to the physical package
The Driver creates a route on their driver app, and they have the option to add a stop by scanning the barcode label on the package
The Driver scans the barcode label on the package. That stop is then automatically moved from the stops list and added to their route
How drivers can mark packages as delivered by scanning barcodes
Stops with a barcode ID attached can be scanned at the point of delivery by a driver to mark that delivery as completed.
This permission is on by default.
To turn it off, go to > Operations > Driver settings
The Driver arrives at the stop and taps > Delivered
The barcode scanner is automatically triggered
It displays the stop address and barcode ID to scan
Scan the barcode on the package
Collect proof of delivery if required
On the Dispatcher dashboard to move stops to a route:
Select the stops you want to add to a route from the list
Click > Assign to route
Select a route from the calendar or create a new route to add them to
To move stops from a route back to the stops list:
Go to the route that contains the stops you want to move
At the top of the page click the dropdown arrow box
Select > Move stops
This will take you to the Move Stops view
On the From dropdown menu select the route and then stops you want to move
On the To dropdown select Unassigned stops
Click > Move stops
Click here to read more about how to use Circuit's Move Stops feature.
Read next...
Click here to find out how to create a route.
Got a question?
Contact your account manager, start a live chat, or email [email protected]